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4.3 Based on 3 reviews
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  • Customers like
    • Several trips i had taken 2
    • Customer service 2
    • All 21 trips we have taken with oat and grand circle 1
  • Customers don't like
    • Customer satisfaction 3
    • Food served 1
    • Huge rip off 1
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  • Nov 20
  • Cruises and Ships
  • Boston, Massachusetts
  • Grand Circle Travel Christmastime On The Seine Cruise
  • 29

my friend and i recently booked this trip, then terrorism broke out in paris, france. we feel we should get our $225 trip money back (as well as trip cost) as we could not travel due to the terrorism. we think GCT would back up up with this with trip tik., otherwise you would have put us in HARM'S WAY!. our reservation number is: 3306470. dorothy branciforte and florence chotkowski. Don't... Read more

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  • Nov 02
  • Employees and Ex-employees
  • Blankenberge, West-Vlaanderen
  • Grand Circle Travel Work Experience
  • 65
Grand Circle Travel - Grand circle are the worst on the rivers
1 of 2

I worked many years for grand circle and can say that they are the worst company on the european rivers. They treat the people like Dirt You are just a number and we cannot do anything about that. Only Mr A. Lewis who is a arrogant and selfish person made the rules. Food costs are around 10$ a person the food is frozen and all left overs are reprepared next day. Program manager who complaind are... Read more

Was this review helpful? 1 0

  • Sep 02
  • Cruises and Ships
  • Grand Circle Travel Terms And Conditions
  • 147

I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time frame allowed. For some reason they didn't register the change and sent me final information for the first trip. When I called and said I had changed trips, they replied that they had to listen to the phone call which they said had been recorded. After supposedly listening to... Read more

Was this review helpful? 0 0

  • Aug 17
  • Cruises and Ships
  • Syracuse, New York
  • Grand Circle Travel Cruise
  • 99

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak perfect English). Land tours offer off-touristy stops, so we can experience real life situations. The travelers are all American, so there are no cultural or language problems. We have traveled with other companies in the past, but always come back to the Grand Circle family. We... Read more

Was this review helpful? 0 0

  • Jul 13
  • Travel Agencies
  • Grand Circle Travel Land Tour
  • 200

During a recent GCT to Italy, I developed bronchial pneumonia which was "caught" from another traveler. (Wasn't ill when I began the trip, but developed symptoms six days into the trip.) I recommended that face masks be worn on the bus to prevent further transmission of germs. GCT did not follow this advice, resulting in many of us developing upper respiratory illnesses. Since we are an older... Read more

Was this review helpful? 1 3

  • Jun 26
  • Travel Agencies
  • Nashua, New Hampshire
  • Travel Agency
  • 325

In May, I made a reservation for a tour of England/Scotland/Wales (departure 10/7/15) on the basis of assertions made by the GCT representative during a telephone conversation (one being that a full refund of monies expended would be refunded no matter when or why I cancelled). Shortly thereafter I did cancel, and am now being denied a full refund (I have only received $50) because I didn't... Read more

Was this review helpful? 3 1

  • Mar 02
  • Travel Agencies
  • Winston Salem, North Carolina
  • Flight Reservation
  • 554

I have taken several trips with this company . Today I called and wanted to make reservations for Ecuador and an extension to Easter Island. I did not want to use one of there contract airlines and told them I would use Delta. We continued to make a booking and I was told I would have to pay $250.00 extra over and above the price published for the internal flight to Easter Island. This... Read more

Was this review helpful? 6 0

  • Jan 04
  • Cruises and Ships
  • Opt-Out
  • 245

Several times, five to be exact, I have requested removal from your Grand Circle email list. I am told via return email that "request has been received." Yet, I still get emails--not only within five days, but ever and ever after. I get enough of your mailings, snail-mail, I do not need the emails. I can't understand the persistence of your emails. Is your system so bad that it is... Read more

Was this review helpful? 3 5

  • Dec 21, 2014
  • Cruises and Ships
  • Seattle, Washington
  • Flight
  • 387

On November 20, 2014, I called the Alaska Airlines to reconfirm our initial flight and I learned that my reservation which was made by OAT or Grand Circle in the name of Arlene Cohen (which is the name that is in Grand Circle’s system) did not include my first name, Zelma. The name on my passport is Zelma Arlene Cohen. At the time I made the flight reservation with the Grand Circle clerk, I was... Read more

Was this review helpful? 2 0

  • Sep 24, 2014
  • Cruises and Ships
  • Cheyenne, Wyoming
  • Refund Policy
  • 1
  • 1
  • 424

When I called Gct to let them know my sons 4 week vacation time had been shortened to 2 weeks due to economy, Gtc rep said you "lose your down payment if you cancel". No one mentioned that I could use the $1000+ for 3 people reservation for a future trip! Even spoke to a supervisor who said that it was in Gct policies! Had I known I would lose all that money I would have signed up for another... Read more

Was this review helpful? 5 4
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