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  • Customers like
    • Several trips i had taken 2
    • Customer service 2
    • All 21 trips we have taken with oat and grand circle 1
  • Customers don't like
    • Customer satisfaction 3
    • Food served 1
    • Huge rip off 1

Buyer beware, indeed. IF the trip goes as described, you'll have good value and quality. However, if anything is out of the ordinary, you are on the hook for everything. Expect no recourse, unless it comes with a price, and NO service support. Try being stuck in Mongolia on your own. Buying your way out is the only option. I thought that was bad, then encountered TripMate, their insurance... Read more

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My husband and I bought a GC tour. After we were on the tour (day 3), I had to return home for a family emergency. Before we left, GC encouraged us to purchase travel protection insurance with Trip Mate and additional air fare insurance--which we did. Trip Mate states that they have a 3-week turnaround on all claims. I submitted all the required paperwork to Trip Mate mid-October 2015. It is... Read more

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We paid for insurance. We did not go to Paris due to terrorist attacks. Our friends and family were too frantic for us to travel in comfort. The insurance company they use refused to refund payment so I'm stuck with a "voucher" I will not use. Loss: over $3,000. Grand Circle is remiss in not choosing a company that understands the purpose of insurance. I need 80 words? That is just plain... Read more

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my friend and i recently booked this trip, then terrorism broke out in paris, france. we feel we should get our $225 trip money back (as well as trip cost) as we could not travel due to the terrorism. we think GCT would back up up with this with trip tik., otherwise you would have put us in HARM'S WAY!. our reservation number is: 3306470. dorothy branciforte and florence chotkowski. Don't... Read more

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Grand Circle Travel - Grand circle are the worst on the rivers
1 of 2

I worked many years for grand circle and can say that they are the worst company on the european rivers. They treat the people like Dirt You are just a number and we cannot do anything about that. Only Mr A. Lewis who is a arrogant and selfish person made the rules. Food costs are around 10$ a person the food is frozen and all left overs are reprepared next day. Program manager who complaind are... Read more

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I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time frame allowed. For some reason they didn't register the change and sent me final information for the first trip. When I called and said I had changed trips, they replied that they had to listen to the phone call which they said had been recorded. After supposedly listening to... Read more

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There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak perfect English). Land tours offer off-touristy stops, so we can experience real life situations. The travelers are all American, so there are no cultural or language problems. We have traveled with other companies in the past, but always come back to the Grand Circle family. We... Read more

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During a recent GCT to Italy, I developed bronchial pneumonia which was "caught" from another traveler. (Wasn't ill when I began the trip, but developed symptoms six days into the trip.) I recommended that face masks be worn on the bus to prevent further transmission of germs. GCT did not follow this advice, resulting in many of us developing upper respiratory illnesses. Since we are an older... Read more

Was this review helpful? 1 3

In May, I made a reservation for a tour of England/Scotland/Wales (departure 10/7/15) on the basis of assertions made by the GCT representative during a telephone conversation (one being that a full refund of monies expended would be refunded no matter when or why I cancelled). Shortly thereafter I did cancel, and am now being denied a full refund (I have only received $50) because I didn't... Read more

Was this review helpful? 3 1

I have taken several trips with this company . Today I called and wanted to make reservations for Ecuador and an extension to Easter Island. I did not want to use one of there contract airlines and told them I would use Delta. We continued to make a booking and I was told I would have to pay $250.00 extra over and above the price published for the internal flight to Easter Island. This... Read more

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