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  • Customers like
    • Several trips i had taken2
    • Customer service2
    • All 21 trips we have taken with oat and grand circle1
  • Customers don't like
    • Customer satisfaction2
    • Food served1
    • Huge rip off1

  • Aug 17
  • Tourism
  • Syracuse, New York
  • 25

There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak perfect English). Land tours offer off-touristy stops, so we can experience real life situations. The travelers are all American, so there are no cultural or language problems. We have traveled with other companies in the past, but always come back to the Grand Circle family. We... Read more

Was this review helpful? 0 0

  • Jul 13
  • Travel Agencies
  • Grand Circle Travel Land Tour
  • 110

During a recent GCT to Italy, I developed bronchial pneumonia which was "caught" from another traveler. (Wasn't ill when I began the trip, but developed symptoms six days into the trip.) I recommended that face masks be worn on the bus to prevent further transmission of germs. GCT did not follow this advice, resulting in many of us developing upper respiratory illnesses. Since we are an older... Read more

Was this review helpful? 1 2

  • Jun 26
  • Travel Agencies
  • Nashua, New Hampshire
  • Travel Agency
  • 216

In May, I made a reservation for a tour of England/Scotland/Wales (departure 10/7/15) on the basis of assertions made by the GCT representative during a telephone conversation (one being that a full refund of monies expended would be refunded no matter when or why I cancelled). Shortly thereafter I did cancel, and am now being denied a full refund (I have only received $50) because I didn't... Read more

Was this review helpful? 3 1

  • Mar 02
  • Travel Agencies
  • Winston Salem, North Carolina
  • Flight Reservation
  • 488

I have taken several trips with this company . Today I called and wanted to make reservations for Ecuador and an extension to Easter Island. I did not want to use one of there contract airlines and told them I would use Delta. We continued to make a booking and I was told I would have to pay $250.00 extra over and above the price published for the internal flight to Easter Island. This... Read more

Was this review helpful? 6 0

  • Jan 04
  • Cruises and Ships
  • Opt-Out
  • 215

Several times, five to be exact, I have requested removal from your Grand Circle email list. I am told via return email that "request has been received." Yet, I still get emails--not only within five days, but ever and ever after. I get enough of your mailings, snail-mail, I do not need the emails. I can't understand the persistence of your emails. Is your system so bad that it is... Read more

Was this review helpful? 3 5

  • Dec 21, 2014
  • Cruises and Ships
  • Seattle, Washington
  • Flight
  • 349

On November 20, 2014, I called the Alaska Airlines to reconfirm our initial flight and I learned that my reservation which was made by OAT or Grand Circle in the name of Arlene Cohen (which is the name that is in Grand Circle’s system) did not include my first name, Zelma. The name on my passport is Zelma Arlene Cohen. At the time I made the flight reservation with the Grand Circle clerk, I was... Read more

Was this review helpful? 2 0

  • Sep 24, 2014
  • Cruises and Ships
  • Cheyenne, Wyoming
  • Refund Policy
  • 1
  • 1
  • 395

When I called Gct to let them know my sons 4 week vacation time had been shortened to 2 weeks due to economy, Gtc rep said you "lose your down payment if you cancel". No one mentioned that I could use the $1000+ for 3 people reservation for a future trip! Even spoke to a supervisor who said that it was in Gct policies! Had I known I would lose all that money I would have signed up for another... Read more

Was this review helpful? 5 4

  • May 24, 2014
  • Airlines
  • Oklahoma City, Oklahoma
  • Air Travel
  • 974

My reservation Number is 3027304--00. On 05/22/14 A message was left on my voice mail giving me a number to contact about a change in my up coming travel. I did so immediately. My comments are not about the change, which I do regret, but about a related issue.The change in travel required a change in my flight plans. There was some difficulty in this, due to agent error, but it was resolved. ... Read more

Was this review helpful? 14 7

  • May 20, 2014
  • Cruises and Ships
  • New York City, New York
  • Supposed Group Leader Compensation
  • 3
  • 3
  • 981

My husband and I were due to travel with Grand Circle for the second time this past April. However, this time we had to cancel our trip due to an injury to my wife. We gave GCT the courtesy of letting them know, 11 days in advance, that we were unable to travel. They informed us there would be no refund, which we were aware. They were paid in full for our trip along with the 8 other passengers... Read more

Was this review helpful? 10 2

  • Aug 06, 2013
  • Tourism
  • Air Travel
  • 2
  • 2
  • 676

We trusted the company to arrange our travel to Helsinki, Finland from Tampa Florida (including a river cruise from St. Petersberg to Moscow). Tampa to JFK, JFK to Charles Degaulle, Paris and then on to Helsinki. We had a 4hour stopover in Paris AND it took us 2 hours to get from one terminal to another. there was absolutely no need to have sent us to Paris. There are direct flights from... Read more

Was this review helpful? 10 5
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