Grand Circle Travel w/ Regent Cruises-Beware!

Apr 4, 2008

Grand Circle Travel complaint by Magicmuse

We booked our once in a lifetime cruise on the m/s Pual Gauguin with Grand Circle Travel. We were the victims of bait and switch as we booked our cruise with online information and thru a phone representative. These people were not forthcoming in presenting the cabin's shortcomings and despite our complaints while onboard, did nothing. Later, we sent our photos and documentation to Grand Circle Travel and Regent Seven Seas Cruises and was given a token vochure beacuse we had raised concers and brought them to their attention. We were on vacation, not a fact finding mission for them! We were deceived and provided ample opportunities for either organization to develop a resolution. They have been unresponsive and we're out nearly $10K - the difference of what we paid and what we got!

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