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3.1 Based on 5 reviews
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  • Customers like
    • Several trips i had taken 2
    • Customer service 2
    • All 21 trips we have taken with oat and grand circle 1
  • Customers don't like
    • Customer satisfaction 3
    • Huge rip off 2
    • Food served 1
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I have not been on the trip I booked on Grand Circle Cruise Line (Grand Circle Travel) yet, but I highly recommend that you look elsewhere for any river cruise travel plans you have. My recommendation is based upon the experience I had booking my river cruise with them. After waiting on hold for 2 hours on 6/25 because I was leaving on a trip the next day, I finally reached a Jenny. Jenny gave me a cost of the trip that included a $100 new... Read more

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Because of personal problems, I had to cancel several scheduled trips. It has been over 2 months that I have asked the company to check their book keeping regard the refund of paid trips and double billing and I have yet to be able to talk to a responsible person. The support group will run you around in circles, not provide information on who to contact directly. I have even contacted the owner (Harriet) and received confirmation of the... Read more

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Buyer beware, indeed. IF the trip goes as described, you'll have good value and quality. However, if anything is out of the ordinary, you are on the hook for everything. Expect no recourse, unless it comes with a price, and NO service support. Try being stuck in Mongolia on your own. Buying your way out is the only option. I thought that was bad, then encountered TripMate, their insurance partner, aka master of denial of the valid claim. Advice;... Read more

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My husband and I bought a GC tour. After we were on the tour (day 3), I had to return home for a family emergency. Before we left, GC encouraged us to purchase travel protection insurance with Trip Mate and additional air fare insurance--which we did. Trip Mate states that they have a 3-week turnaround on all claims. I submitted all the required paperwork to Trip Mate mid-October 2015. It is now mid-January 2016, and after several phone... Read more

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We paid for insurance. We did not go to Paris due to terrorist attacks. Our friends and family were too frantic for us to travel in comfort. The insurance company they use refused to refund payment so I'm stuck with a "voucher" I will not use. Loss: over $3,000. Grand Circle is remiss in not choosing a company that understands the purpose of insurance. I need 80 words? That is just plain silly since my complaint is simple. What is wrong... Read more

Was this review helpful? 0 1

my friend and i recently booked this trip, then terrorism broke out in paris, france. we feel we should get our $225 trip money back (as well as trip cost) as we could not travel due to the terrorism. we think GCT would back up up with this with trip tik., otherwise you would have put us in HARM'S WAY!. our reservation number is: 3306470. dorothy branciforte and florence chotkowski. Don't tell us there's nothing you can do, if you want to... Read more

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Grand Circle Travel - Grand circle are the worst on the rivers
1 of 2

I worked many years for grand circle and can say that they are the worst company on the european rivers. They treat the people like Dirt You are just a number and we cannot do anything about that. Only Mr A. Lewis who is a arrogant and selfish person made the rules. Food costs are around 10$ a person the food is frozen and all left overs are reprepared next day. Program manager who complaind are kicked out.In Normandy people eating out of a... Read more

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I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time frame allowed. For some reason they didn't register the change and sent me final information for the first trip. When I called and said I had changed trips, they replied that they had to listen to the phone call which they said had been recorded. After supposedly listening to the call, they reported that I didn't make the... Read more

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There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak perfect English). Land tours offer off-touristy stops, so we can experience real life situations. The travelers are all American, so there are no cultural or language problems. We have traveled with other companies in the past, but always come back to the Grand Circle family. We have found absolutely nothing to complain about!... Read more

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During a recent GCT to Italy, I developed bronchial pneumonia which was "caught" from another traveler. (Wasn't ill when I began the trip, but developed symptoms six days into the trip.) I recommended that face masks be worn on the bus to prevent further transmission of germs. GCT did not follow this advice, resulting in many of us developing upper respiratory illnesses. Since we are an older crowd, I believe GCT was negligent in protecting... Read more

Was this review helpful? 1 4
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