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Grand Circle Travel - Grand circle are the worst on the rivers
Grand Circle Travel - Grand circle are the worst on the rivers
I worked many years for grand circle and can say that they are the worst company on the european rivers. They treat the people like Dirt You are just a number and we cannot do anything about that. Only Mr A. Lewis who is a arrogant and selfish person made the rules....
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Blankenberge, West-Vlaanderen
#727567
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I feel strongly that this company is untrustworthy. I changed a reservation for one trip for another within the time frame allowed. For some reason they didn't register the change and sent me final information for the first trip. When I called and said I had changed...
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1.0
I didn't like
  • Customer satisfaction
#693335
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There is currently no single supplement; the ships, food and crew are top-notch as are the guides (who all speak perfect English). Land tours offer off-touristy stops, so we can experience real life situations. The travelers are all American, so there are no cultural...
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5.0
I liked
  • Several trips i had taken
  • All 21 trips we have taken with oat and grand circle
  • Customer service
#684187
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During a recent GCT to Italy, I developed bronchial pneumonia which was "caught" from another traveler. (Wasn't ill when I began the trip, but developed symptoms six days into the trip.) I recommended that face masks be worn on the bus to prevent further transmission...
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I liked
  • Customer service
I didn't like
  • Food
  • Food served
#665171
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In May, I made a reservation for a tour of England/Scotland/Wales (departure 10/7/15) on the basis of assertions made by the GCT representative during a telephone conversation (one being that a full refund of monies expended would be refunded no matter when or why I...
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I didn't like
  • Customer satisfaction
  • Huge rip off
#656627
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I have taken several trips with this company . Today I called and wanted to make reservations for Ecuador and an extension to Easter Island. I did not want to use one of there contract airlines and told them I would use Delta. We continued to make a booking and I was...
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I didn't like
  • Customer satisfaction
#602708
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Several times, five to be exact, I have requested removal from your Grand Circle email list. I am told via return email that "request has been received." Yet, I still get emails--not only within five days, but ever and ever after. I get enough of your mailings,...
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4.3
I liked
  • Several trips i had taken
#578136
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On November 20, 2014, I called the Alaska Airlines to reconfirm our initial flight and I learned that my reservation which was made by OAT or Grand Circle in the name of Arlene Cohen (which is the name that is in Grand Circle’s system) did not include my first name,...
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#572896
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When I called Gct to let them know my sons 4 week vacation time had been shortened to 2 weeks due to economy, Gtc rep said you "lose your down payment if you cancel". No one mentioned that I could use the $1000+ for 3 people reservation for a future trip! Even spoke to...
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Anonymous
Mic***eGrandCircleTravel

Dear Anonymous - We're very sorry to hear about the experience you had in trying to cancel or to rebook your trip with your son. We'd like to speak to you about this in more ...

#537937
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My reservation Number is 3027304--00. On 05/22/14 A message was left on my voice mail giving me a number to contact about a change in my up coming travel. I did so immediately. My comments are not about the change, which I do regret, but about a related issue.The...
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#489942
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