Grand Circle Travel
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREFUSE CASH REFUND AFTER BEING TOLD THEY Would
- Small ships took 3 trips
- Allianz insurance are cheaters gct also cheats and steals
- Renegged on their word about a full refund
- Did not honor their trip insurance cancellation provisions
Preferred solution: full refund minus processing fee
User's recommendation: DONT TRUST THEM AND DO YOUR HOMEWORK INSURANCE IS A FARCE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Denied Refund
Company fixed issue and I have been provided with full refund
Received call from Grand Circle last saying that they will refund us. I will feel successful when we receive the money.
I also contacted BBB and Mass. Attorney General's office.
- Several trips i had taken
- Taken 7 trips with this company
- Taken 7 trips with oat
- Customer satisfaction
- Not as advertised
- Customer service
Preferred solution: Full refund
User's recommendation: Book travel elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to honor contract, and poor communication
- Good destinations
- Renegged on their word about a full refund
- After grand circle canceled my trip
Preferred solution: Full refund
User's recommendation: Check Trafalgar, AAA travel and Viking before checking GCT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Failure to fulfill promised refund.
The company called me and provided offers to compensate us to our satisfaction.
Preferred solution: Full refund
User's recommendation: Avoid this company at all costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrip insurance contract not honored
I have provided Grand Circle and OAT over $20,000 for trips this summer and purchased their trip insurance which allows for a full cash refund for cancellation. My trips were cancelled and I opted to receive a cash refunding which OAT promised will be reimbursed after May 1, 2020.
Since then they ignored their insurance terms and only will rebook my trips in 2021 (if they are in business). They claim a Force Majeure defence but normally such a defense requires it to be in the contract. I could not find it in my trip insurance contract with Grand Circle or OAT.
I have done19 trips with these companies because of their exceptional service and trips.
They may have incurred some expenses related to my trips this summer, but they don't have to pay the insurance fees, airline fees and other costs since the trip have been cancelled. I would be ok with some administrative expenses being deducted but they are not a bank and should not be holding over $20,000 of my money.
- 19 trips taken with gct and oat
- Did not honor their trip insurance cancellation provisions
Preferred solution: Full refund
Refusal to refund promised refund of cancelled tour
- Poor customer service
- Poor
Preferred solution: Full refund
User's recommendation: DO NOT use this unethical, dishonest company!!!!!!!!!!!!!!!
Refund for trip in March
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrip cancelled due to Covid-19.
- Good destinations
- After grand circle canceled my trip
Preferred solution: Full refund
User's recommendation: Would not recommend them at this time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBreach of contract on cancelled trip refunc
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey Cancelled trip. Promised refund. Called today to hear they weren't issuing refunds. Asked to speak to supervisor. Was told no one was available.
Preferred solution: Full refund
User's recommendation: NEVER DO BUSINESS WITH THIS BUNCH OF LIARS AND THIEVES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund Policy
- Did not honor their trip insurance cancellation provisions
Preferred solution: Full refund
User's recommendation: This was my first experience with Grand Circle and will be my last
Displeasure with cancellation policy
User's recommendation: NEVER use this company! Horrible customer service and refund policies!
Did not receive refund as promised
User's recommendation: Would not recommend. Dishonest company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCouldn't get a refund as promised
Preferred solution: Full refund
Promised a full refund twice; Now notified no refunds will be issued
User's recommendation: Stand your ground. I filled a complaint with the BBB of MA. in Boston & got a call today from Grand Circle saying they are sending me a check for a full refund.
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Totally agree they are thieves