Grand Circle Travel
Reviews and Complaints
No promised refund as stated in an email from the company!
After waiting over 6 weeks for a promised refund minus the cancellation fee,I called the company and spoke with a representative who stated that the company had changed their policy regarding refunds and that they would just being issuing vouchers! We had absolutely no communication from them regarding this issue in months!
This is entirely counter to what their published cancellation policy states. When speaking with the representative, she said she would send our conversation regarding getting our refund on to the "finance Department" so I asked her if she would please send me an email reflecting that conversation. She said she could not because Grand Circle Tour told her not to! I explained that I wanted to have a paper trail and she said she understood but she could not send me an email acknowledging this conversation.
This speaks to the underhandedness and complete lack of ethics on the part of this company! They claim to have their customers best interest in mind, but that IS NOT the truth.
They are only concerned with their bottom line and not the interests of their customers!! NEVER use this Grand Circle Tour company!!!!!!!!!!!
Preferred solution: Full refund
User's recommendation: NEVER use this company!!!!!!!
Promised a full refund twice; Now notified no refunds will be issued
Preferred solution: Full refund
User's recommendation: Never use this company. Unfortunately for me I have found many reports of complaints against them to the better Business Bureau of Boston/MA
Trip cancellation due to covid 19
- All aspects of the many trips
- Renegged on their word about a full refund
- After grand circle canceled my trip
Preferred solution: Full refund
No refund for cancelled tours, just a voucher!
User's recommendation: DO NOT book with this horrible company!!!!!
Promised a refund of $1700
Preferred solution: just send the promised refund of $1700
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGCT won’t allow rebooking trips
- Several trips i had taken
- Customer satisfaction
Preferred solution: Allow us to rebook on a later trip within 24 months.
Alert other travelers
User's recommendation: get other travel insurance
Sold out status
- Not as advertised
Preferred solution: Find a spot on Egypt tour
Emergency Medical policy of GRAND CIRCLE TRAVEL
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPolicy changes and retribution
This Is So Wrong
I’ve taken many trips with Grand Circle Travel. I have taken many trips with them. I always thought that they did a great job, and have recommended them to many people. Having said that, this evening I received a call from someone unknown to me. She reminded me about when I traveled to Istanbul with Grand Circle Travel in 2008 and one of our side trips was to see Turkish rug makers at their looms (this happened). She apparently was one of the rug makers, and is in my town at a convention and would like to sell me a rug.
ARE YOU ##$$ KIDDING ME???
GRand Circle Travel, did you need to sell my information?
This is disgusting.
Trip advisor- the travel insurance company you recommend is just horrible . Will not travel with Grand circle again because of this insurance fiasco
- Customer service
- Customer satisfaction
Preferred solution: Let the company propose a solution
Super great company
- Several trips i had taken
Spain and Portugal in September with Grand Circle Travel
Don't stand behind there trips
- Customer service
Preferred solution: Let the company propose a solution
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Kind of confused, but if you initially opted for a voucher then you will not get a refund. If you refused the voucher and requested a refund, then they should honor it.
You might want to contact the FTC and file a complaint, or see what info they have on their website regarding this problem---you are not alone with this problem. You can file a complaint online with the FTC or at this government site: https://www.usa.gov/travel-complaint.